Terms and Conditions

1. Acceptance of service

By booking lodging, contracting an event, enrolling a minor in a camp, or completing a registration with Rancho Valle Monarca (the “Ranch”), the adult guest, the group organizer, or the parent or legal guardian of a minor accepts these Terms and Conditions.

2. Who we are

The Ranch provides lodging, food service, events and nature activities in Valle de Bravo, State of Mexico, Mexico. For contact and legal purposes:

• Trade name: Rancho Valle Monarca.
• Legal entity: [Pending — to be completed by the Ranch]
• Address: 52GC+6XG Los Saucos, Los Saucos s/n, C.P. 51200, Valle de Bravo, State of Mexico, Mexico.
• Phone: +52 55 4587 7620
• Website: vallemonarca.com
• Social: Instagram · Facebook

3. Eligibility and booking

• Guests 18 and over sign on their own behalf or as the responsible party for the group or event.
• Minors may only participate in camps with a signed waiver from a parent or legal guardian.
• Information provided when booking must be accurate and current.
• The Ranch may request identification, relevant medical information and an emergency contact for guests and campers.

4. Services, rates and validity

• Current rates for camps, events and venue rental are published on the official website and sent by direct quote.
• Rates cover only the services stated in the accepted quote: lodging, meals and included activities.
• Pre-sales and promotions are subject to the validity period and specific conditions stated at the time of booking.
• Additional services not included in the original quote are billed separately.
• All quotes and payments are in Mexican pesos (MXN). If you pay from abroad, your bank's exchange rate and any international transfer fees are your responsibility.

5. Reservations, cancellations and changes

• Deposit: reservations require a deposit to be confirmed; the amount and conditions are stated in the quote.
• Cancellation by the client: subject to the refund policy in effect at the time of booking. We recommend confirming it in writing before paying.
• Date changes: subject to availability; may result in a cost adjustment.
• Force majeure and weather: the Ranch may adjust outdoor activities due to weather, civil-protection directives or force majeure, prioritizing guest and staff safety. Alternatives are offered where possible.
• Non-refundable payments: except as expressly stated in the cancellation policy in effect, payments already made are not refunded.

6. Health, safety and use of the property

Guests and organizers agree to comply with the Ranch's Ranch Rules and Regulations, which distinguish three operating scenarios: lodging and camps operated by the Ranch, venue rental for adult groups, and third-party activities contracted directly by the client (horseback riding, zip lines and similar).

Risk acknowledgment waiver — mandatory

The adult guest or legal guardian signs a Risk Acknowledgment Waiver before the stay, acknowledging that:

• Outdoor activities carry ordinary inherent risks: forest terrain, campfires and physical activity.
• The Ranch maintains supervision and reasonable safety measures in the facilities and activities it operates directly.
• For activities contracted by the client to third parties, the vendor is responsible for its own operation under the admission checklist in the Ranch Rules; the Ranch neither operates nor supervises them.
• This acknowledgment does not release the Ranch from liability for negligence, willful misconduct, gross fault or breach of its own legal obligations.
• The consumer does not waive non-waivable rights under Mexico's Federal Consumer Protection Law (LFPC).

7. Valid limits of liability

• The Ranch does not require any waiver of non-waivable consumer rights.
• There is no release for negligence, willful misconduct, gross fault or the Ranch's own breach.
• Liability for the conduct of external vendors contracted directly by the client is governed by section 5 of the Ranch Rules.
• Guests and guardians agree to disclose relevant medical conditions — allergies, dietary restrictions, health conditions — before the stay begins.
• The Ranch is not responsible for valuables left unsecured on the property.

8. Image and personal data

Use of photographs, video or recordings for advertising, institutional or promotional purposes occurs only with express written authorization from the subject or their legal representative, under Mexico's Federal Copyright Law (art. 87) and the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP).

For minors, this authorization is a document separate from the activity waiver: declining to appear in photos or video never prevents participation in the camp or event.

Processing of personal data is governed by our Privacy Policy.

9. Intellectual property

The text, design, logo (monarch butterfly), photographs and other elements of this site and the Ranch's materials are protected under applicable law. Reproduction or use without written authorization is prohibited.

10. Food service

Food service operates under NOM-251-SSA1-2009, the Mexican federal food-hygiene standard, per the Ranch's internal sanitation manual. It is the guest's or guardian's responsibility to disclose allergies or dietary restrictions far enough in advance for the kitchen to plan around them.

11. Changes to these terms

The Ranch may update these terms as needed for operational or regulatory reasons. The version in effect is the one published on the official website, with its update date.